A — Health Information
All feline spa visitors must be current on their Rabies vaccine unless they are too young to be vaccinated or a written veterinarian's medical exemption is provided. Some groomers may be unable to service cats who are FIV/FeLV+. Owners must disclose recent exposure to contagious or zoonotic illness at boarding, grooming, veterinary, or other animal facilities.
B — Aggressive, Dangerous or Hard-to-Handle
Tell The Kitty Bodega if your cat has bitten or is aggressive toward people, pets, or grooming procedures. The Kitty Bodega may use an Air muzzle, discontinue services when safety requires it, charge applicable service and handling fees, or refer a cat to a veterinarian for grooming under supervision. If a cat bites, the owner is responsible for related medical bills, recovery costs, lost income, and equipment damage.
C — Health, Medical Problems & Senior Pets
Disclose known conditions such as asthma, heart murmurs, seizures, HCM, or hyperthyroidism during booking. Some conditions require veterinary approval or grooming at a veterinary facility. The Kitty Bodega is not responsible for health issues discovered during grooming. Anal gland expression is not offered.
D — Mat Removal and Shaving
Severe matting can cause serious skin and circulation problems. The Kitty Bodega will not continually de-mat a pet that is experiencing serious stress. Prevention includes regular grooming and daily brushing. De-matting fees apply; shaving can affect coat regrowth and may require veterinary consultation when problems persist.
E — Parasites
Notify The Kitty Bodega before booking if you suspect fleas or ticks. Severe infestation discovered at the appointment may require services to be declined and the full service charge to be assessed because of sanitation and scheduling disruption.
F — No-shows, Cancellations & Late Fees
A reminder text or call is sent 24 hours in advance. No-shows, last-minute cancellations with less than 24 hours notice, and continual rescheduling may be subject to 50% of the grooming cost.
G — Severability Clause
If one provision is invalid, unenforceable, or illegal, the remaining provisions remain valid and enforceable.
H — Right to Refuse Service
The Kitty Bodega reserves the right to refuse, stop, or discontinue services to anyone for any reason.
I — Photo Authorization
You authorize The Kitty Bodega to photograph your pet for marketing, social media, and documentation of health concerns.
J — Pet Safety
The Kitty Bodega will put your pet's health and safety first and use its best judgment.
K — Accidents
Grooming equipment is sharp. Despite careful use, cuts, nicks, scratches, or quicked nails may occur. The groomer will notify you if this happens.
L — Acknowledgement
By making an appointment, you consent to these grooming policies. These policies are also posted for public viewing.
M — Non-Refundable Deposit
By making an appointment, you agree to a $50 non-refundable deposit applied to the final service bill or to cancellation charges if you no-show or cancel with less than 24 hours notice.
